November Gratitude Series
11/25/2020 by Meg Cates, Au.D.
Who doesn’t love food? This year, I feel so much gratitude to those who help feed us. From grocery clerks to restaurant chefs to farmers to family members and everywhere in between.
At our home this year, this is our spread: turkey, pumpkin pie, and extra treats for the dog :)
11/17/2020 by Meg Cates, Au.D.
As Thanksgiving approaches, it seems even more real that we are in a time of a pandemic. Since my immediate family all live out of state, plans are changing this year! Normally, we juggle how to visit as many as we can in a single visit. This year, each set of family have all come up with various virtual accommodations. One family set is ordering restaurant food for family members from afar. Another set is doing a scheduled family zoom meeting. Another set of family is ready to get together over video chat the day after Thanksgiving for holiday crafting.
At the end of this ramble, my point is to say I am immensely grateful for family, both blood family and chosen family. I sincerely hope you hear yours this holiday season.
11/5/2020 by Meg Cates, Au.D.
It’s November even though it feels like March was just yesterday. This year is so topsy-turvy! Even still, I love a good tradition, and November is a great time to exercise gratitude. Here are a few things I am grateful for today:
- Christmas lights go up early outside our office. The crew told us long ago that we are toward the front of their long route to wire all the lights. As it turns out, if they don’t start early, they won’t get done. I think ours are some of the last to go down too. So, for the next few months, we get to leave with an early dark sky and a bright lit up street, trees wrapped in cheer.
- The City of Louisville – my goodness they have really reached out to small businesses this year in our time of need.
- Always, always our patients
- The Little Groomer in downtown Louisville for making my dog super-duper fluffy!
Hi, I’m Calling to Just Get Pricing
10/26/20 by Meg Cates, Au.D.
We probably get this call about once a month if I were to guess. “Hi, I want to know your pricing on this model hearing aid? No, I don’t want an appointment, I really just want to know how much it costs.” Then it becomes obvious that the person on the other like does not want a consultation appointment, it’s either give out the price or they hang up.
I’ve practiced in 4 states and worked at several different kinds of settings. At every place I’ve worked, this question comes up. I’ve heard various responses to this question from front office personnel and I have heard various responses to this question from hearing health providers. And do I ever get it. The last thing I want when I go to a doctor or related healthcare professional office is to be surprised by big bills I cannot afford. I do not want to be surprised that someone is out of network. I do not want to go somewhere and get the same service for a much higher cost when I can go somewhere else that I get good customer service at a much lower cost. I do not want to fall victim to it!
Here’s the thing. I can quote everyone on the phone a range of costs from $2500-6500 for a pair of hearing aids. That’s easy. I can even ask my front office staff to say that. But, without seeing a hearing test and actually paying attention to the healthcare aspect of the transaction, I really do not feel comfortable telling someone that the Phonak Paradise or the Resound Quattro or the Oticon Opn S costs ___ over the phone. Why not? So many reasons!
One: Well, the person on the other line mostly asks about the make, but not the specific model. I had someone ask me about the Phonak Marvel or Phonak Paradise device on the phone. Thing is, there are 5 different technology levels. Phonak Audeo Marvel 30-RT is different than a Phonak Audeo Paradise 90.
Two: Hearing healthcare is healthcare. We price our hearing aids not only by the cost of the device, but also how much service warranty an individual patient requires. Persons who are new to hearing aids often benefit from an inclusive service warranty that is paid for upfront with the hearing aids. Patients who have worn hearing aids for a long time may benefit from saving money on the service warranty since they do not need as much professional support.
Three: The law is kind of funny about pricing. We have thought about posting our prices on our website because I am a fan of fair transparency. On the other hand, that can be considered by some entities as price fixing and we could get in trouble as a business. Considering my risk-averse personality, I honestly don’t feel comfortable giving out specific prices not attached to an actual appointment because what if it is an auditor of some kind? That may seem silly and overly cautious, but I have been known to be overly cautious.
Four: What if the model hearing aid you are interested in is not one I am as familiar with, or my professional judgement and experience is that that particular device is not good for a scenario in which you are expecting benefit? What if after I get to know you using our patient-centered, evidence-based model and I know of something else that would help you tremendously that you might not know about? For example, some hearing aids now have fall detection. Some hearing aids can connect to Zoom calls. Some hearing aids can process background noise in between speech syllables in all directions. Some hearing aids have a steep learning curve to learn all the features, and others are simpler. Some hearing aid apps are quite easy to use regardless of your prowess with technology and others have seemingly endless adjustments you can control.
At the end of the day, my interest is getting every one of my patients their best hearing, because they all deserve to hear their best whatever that may be. As much as I understand wanting transparency in pricing in healthcare, I cannot cheapen the process by giving out prices over the phone when my goal is to provide the best outcome possible and have the happiest patients possible. The market is confusing, and our healthcare system needs work. At our clinic, I choose to put the patient’s hearing health as the focus and go from there. I am happy to have a free consult with new patients at no charge to figure out if we are a good fit and the best way forward.
10/16/20 by Meg Cates, Au.D.
It never ceases to amaze me what new technology can do. Since hearing health is my job, you can sometimes get stuck into thinking that new hearing aids for someone that has been wearing them for years is simply for the purpose of making sure they have equipment that’s working. After several years, hearing aids just do not work as well because they are micro computers that spend everyday living your life with you.
I’ll be honest, this week has been a hard one. I was out with a sinus infection last week (not COVID, thank goodness). The Cameron Peak fire debris in the air has really upset my upper airway, and I’m running a little slower than usual. We have all had weeks like this.
Enter in a patient of mine who I’ve been seeing for a few years, let’s call him Peter. Peter came in with the same devices I’ve been working on for a few years ever since he moved to the area. We’ve been through some good appointments together optimizing his equipment to hear his best.
Peter came in today and was ready to try something new. I fit him with some new devices, and not two hours later I get an email: Peter is hearing so much better! As it turns out, he has been having a really hard time hearing clearly with all the mask usage in addition to his wife. Peter is so excited that the sound quality is good, and how much easier it is for him to hear and understand what people are saying.